Customer Care
Contact BÉIS
Need help with your order, delivery details, a return or exchange, product information, or your account? The BÉIS support team is here to help you get the answers you need.
Email Us
For customer support, please contact BÉIS by email:
Our team typically replies within 24–48 hours.
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
What to Include
To help BÉIS review your request faster, please include the details that match your question.
- Your full name and email address used at checkout
- Your order number, if your message is order-related
- A clear description of what you need help with
- Product name, color, or size details when asking about an item
- Photos, if they are useful for explaining your concern
Order Support
Contact BÉIS if you need help with an order question, order details, or account information related to a recent purchase. Please include your order number so our team can review your request.
Shipping Support
For shipping questions, please email BÉIS with your order number and the delivery concern you would like us to review. This helps our support team understand your request clearly.
Returns & Exchanges
If your question is about a return or exchange, please include your order number, the item name, and a short note about what you would like help with.
Product Questions
Have a question about BÉIS luggage, bags, accessories, product details, sizing, or everyday use? Send us the product name and your question so we can help.
Contact Form
Use the contact form on this page if you prefer to send your message directly through the website. Please include the same details you would include in an email.
Your Privacy Matters
Information shared with BÉIS for customer support is used to review and respond to your request. Please avoid sending sensitive payment details by email or through the contact form.
Thank you for reaching out to BÉIS. We appreciate your patience and will do our best to assist you within 24–48 hours during customer service hours.
