Return Eligibility

Eligible items may be returned within 30 days of delivery. To qualify for a return, the item should be unused, clean, and in its original condition with original packaging, tags, accessories, manuals, or included parts where applicable.

We reserve the right to decline returns that do not meet the return eligibility requirements or that are sent without prior customer service approval.

Item Condition

Returned items must be in a condition that allows them to be reviewed and inspected. Items showing signs of use, wear, damage, stains, odors, missing parts, or missing packaging may not qualify for a refund.

Non-Returnable Items

Certain items may not be eligible for return. Non-returnable items may include:

• Items marked as final sale or non-returnable at the time of purchase
• Used, worn, washed, altered, stained, or damaged items
• Items missing original packaging, tags, accessories, or included parts
• Gift cards or store credit, where applicable
• Items returned without contacting customer service first

How to Start a Return

To start a return, email BÉIS customer service at [email protected]. Please include:

• Your full name
• Your order number
• The email address used at checkout
• The item you would like to return
• The reason for your return request
• Photos, if your item arrived damaged, incorrect, or incomplete

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Return Shipping Cost

BÉIS offers 30 Days Free Returns for eligible items. After your return request is reviewed, customer service will provide the correct return instructions and details. Please follow those instructions carefully so your return can be processed properly.

Refund Process

Once your returned item is received and inspected, your refund will be processed within 3–15 days. Refund timing may vary depending on your payment provider or financial institution.

If the returned item does not meet the return requirements, the refund may be delayed, reduced, or declined.

Exchanges

If you would like to exchange an item, please contact BÉIS customer service before sending anything back. Our team will review your request and provide available options based on the item and order details.

Damaged or Wrong Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and clear photos so our team can review your request.

Final Sale Rules

Items marked final sale, clearance, or non-returnable at the time of purchase are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

Contact Information

For return questions, exchange requests, or help with an order, please contact BÉIS customer service:

Email: [email protected]