Information We Collect

BÉIS may collect information that customers provide directly, information connected to orders, and information collected automatically when customers use our website.

• Contact details such as name, email address, billing details, and shipping details
• Order information, including products purchased, order number, order history, and transaction details
• Account information, if customers create or use an account
• Customer service messages, questions, photos, or details sent to our support team
• Website usage information, such as pages viewed, device type, browser type, and general interaction data

How We Use Information

BÉIS uses customer information to provide and improve the shopping experience. This may include using information to:

• Process and manage orders
• Confirm purchases and provide order updates
• Respond to customer service requests
• Support returns, exchanges, product questions, and account help
• Improve website performance, product presentation, and customer experience
• Send marketing emails when customers subscribe or otherwise agree to receive them
• Help detect, prevent, or address fraud, abuse, security issues, or unauthorized activity

Order Processing

When customers place an order with BÉIS, we use the information provided at checkout to process the purchase, confirm order details, prepare the order, coordinate delivery-related information, and provide customer support when needed.

Customers should make sure their order, billing, and shipping details are accurate before submitting a purchase.

Payment Information

BÉIS accepts payments through PayPal, Stripe, and Credit Card payment options. Payment information is handled by the applicable payment processor used at checkout.

BÉIS does not ask customers to send sensitive payment details by email. Customers should not include full card numbers, passwords, or other sensitive payment credentials in customer service messages.

Cookies & Analytics

BÉIS uses cookies and analytics tracking to support website functionality, understand how customers use the website, improve page performance, remember preferences, and help provide a smoother shopping experience.

Customers may be able to adjust cookie settings through their browser. Disabling certain cookies may affect website functionality, checkout performance, or the overall shopping experience.

Email Marketing

BÉIS may send marketing emails to customers who subscribe, sign up, or otherwise agree to receive promotional messages. These emails may include updates about products, collections, offers, and store news.

Customers can unsubscribe from marketing emails by using the unsubscribe option included in the email or by contacting BÉIS customer support.

Service Providers

BÉIS may share limited customer information with service providers that help operate the website, process payments, manage orders, support customer service, provide website functionality, analyze website performance, or assist with marketing communications.

These service providers are only given information needed to perform their services and are expected to handle customer information responsibly.

Data Security

BÉIS uses reasonable measures designed to help protect customer information from unauthorized access, misuse, loss, or disclosure. However, no website, online store, payment system, or electronic transmission can be guaranteed to be completely secure.

Customers are responsible for keeping account login details private and should contact BÉIS if they believe their account or order information may have been accessed without permission.

Data Retention

BÉIS keeps customer information for as long as needed to provide services, maintain order records, respond to customer requests, comply with applicable obligations, resolve disputes, prevent fraud, and operate the store.

When information is no longer needed, BÉIS may delete, anonymize, or securely retain it as appropriate for store operations.

Customer Privacy Rights

Depending on where a customer lives, they may have rights related to their personal information. These rights may include requesting access, correction, deletion, restriction, or a copy of certain personal information.

To submit a privacy request, contact BÉIS at [email protected]. We may need to verify the request before taking action.

Children’s Privacy

The BÉIS website is intended for general audiences and is not directed to children. BÉIS does not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can review the request.

International Users

Customers who access the BÉIS website from outside their country of residence understand that information may be processed or stored in locations where our website, payment, support, or service providers operate.

By using the website or placing an order, customers acknowledge that their information may be handled as described in this Privacy Policy.

Policy Updates

BÉIS may update this Privacy Policy from time to time to reflect changes in store operations, website features, legal requirements, or privacy practices. The updated version will be posted on this page with a new “Last updated” date.

Contact Us

For privacy questions, customer data requests, or concerns about this Privacy Policy, please contact BÉIS customer support.

Email: [email protected]